As GXO spun off from XPO Logistics, they needed to rebrand across multiple sites and share their new identity with internal teams. With multiple legal entities requiring separate invoicing and a need for order approval controls, the merch process had to be both flexible and compliant.

We delivered GXO welcome kits to hundreds of locations and launched a self-serve merch store for internal teams. Orders ran through a user hierarchy approval flow, so team members' requests needed sign-off from assigned approvers. Approvals were managed in our CMS backend, with parent users notified by email to approve or decline directly. This kept purchasing controlled, reduced waste, and held reporting and invoicing accurate across multiple entities.

The existing merch process lacked consistency and wasn't reaching key markets. They needed a simplified event purchasing solution that reduced the complexities of invoicing across multiple legal entities, and wanted to enable personal purchases and support the use of gift codes.

We launched a merch store featuring both stocked and made-to-order products, integrated with Coupa Punchout for smooth procurement and invoicing. Alongside this, a personal purchase store was introduced, allowing employees to buy for themselves or redeem gift codes issued by their managers. For special events, users can request custom orders, with full support from our consultant and client service teams, from design to delivery.

Complex invoicing across the region, managing stock levels, and ensuring brand identity was upheld consistently had all become a real issue for Nikon. With multiple markets and entities to account for, there was no single place to keep ordering, billing and brand standards under control. Nikon needed a new hub to manage this properly and bring the whole process together.

The Business tier felt like the right fit for the Nikon team, allowing us to simplify their invoicing needs across the region. We also introduced an on-demand range to reduce stock holding, ensuring a large range of products remained available while protecting brand identity at the product level. The result is a single, well-governed hub that keeps invoicing simple, stock lean, and the Nikon brand consistent everywhere.

National Grid needed a simple way to offer welcome boxes to their teams across the UK and the US. They had a long-standing issue with logistics, which made the new starter journey complex and inconsistent. With sites spread across two countries, keeping stock visible and getting kits to people reliably had become a real drain on internal resource.

As a global merchandise agency, we developed a curated range of meaningful and sustainable products that aligned with National Grid's brand values and ensured consistency across all markets. We implemented a streamlined ordering platform, enabling teams to order kits as required, and established a robust warehousing and fulfilment solution in both the UK and USA. Throughout the project, we maintained high service levels, providing reliable inventory management, efficient distribution, and a seamless onboarding experience for new employees around the world.