Career opportunities with Fluid Branding

Hello... is it you we're looking for?

Our people vision is to grow a team of exceptional people who deliver outstanding results for customers, the community and themselves and we’re always on the lookout for talented people to join our Fluid Family.

A work culture we’re proud of

The culture here at Fluid is fun. There’s no time to be bored, and we love what we do. For us, Fluid is a place where we have the opportunity to innovate and try new ways of doing things. A place where great ideas have the space and support to come to life. It’s a place where we’re encouraged to believe we can all make a positive difference, however small – whether that’s for our customers, our impact on the world around us or to each other.

We work hard, but we play hard too.

Great people. Great Possibilities. A great place to work.

And we’re well looked after. We offer a cycle to work scheme, free eye tests, childcare vouchers, free pension advice, a discounted shopping scheme - we even offer a team rewards scheme, where you can build points to go towards a huge range of awesome stuff!

Check out our latest vacancies:

Customer Service Specialist

Based in: St Austell

Reports to: Customer Service and Logistics Manager

As a Customer Service Specialist, you’ll be working with some of our biggest clients; Barclays, Netflix, and Google to name a few. Your role will be to perform administrative duties, supplier management and customer service on orders using our internal order processing system, email and telephone correspondence whilst providing our customers and internal stakeholders with the best possible experience throughout. Applicants will be required to build and develop good working relationships with their team and customers.

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Knowledge and Specific Job Skills Summary

  • At least 3 years experience in a customer service or administrative role
  • Clear and professional communication ability
  • Excellent attention to detail
  • Knowledge of products and branding methods
  • Shipping and courier booking processes (international & domestic)
  • Data input and review skills
  • Problem solving skills
  • Strong Time Management skills
  • Friendly attitude
  • Empathy

The role requires passion, concentration and drive to ensure that everything we do is a success. Applicants are required to have excellent attention to detail: we pride ourselves on the quality of deliverables, from an email to a client presentation. Achieving this, especially when under pressure, will be a critical success factor for this role.

Key Accountabilities and Responsibilities

  • Raise orders and manage the order process with our suppliers.

  • Provide excellent customer service and support for our clients.

  • Ensure order data is kept up to date in a clear and concise manner.

  • Keep our customers informed of the status of an order.

  • Communicate with internal stakeholders on issues.

  • Provide supplier performance feedback.

  • General administration of own work and digital workspace

  • Store order processing and store management alongside the Merchandise Consultant

  • Raise fulfilment orders and manage the process with all parties.

  • Provide tailored customer support based on developmental, strategic, and global client requirements.

  • Handle customer complaints and problem orders in a calm and professional manner

  • Remain vigilant and be proactive in problem solving for our clients.

  • Follow warehouse booking in procedures.

  • Provide cover for your teammates when required.

  • Any additional responsibilities as advised by your line manager.

Benefits

  • Work for one of Europe’s fastest growing merchandise suppliers
  • Coordinating daily with some of the worlds biggest brands
  • Industry recognised education programme
  • Employee Rewards programme
  • Annual Company Birthday, Christmas Party and Team Building nights out!
  • Part of the #FluidFamily

Credit Controller

Based in: St Austell

Reports to: Finance Manager

The purpose of this position is to maximise the debt recovery in accordance with contractual terms whilst providing a high level of Customer Service to both internal and external clients whilst ensuring the company cashflow.

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Knowledge and Specific Job Skills Summary

Previous experience working within the same role is essential. The ideal candidate will have experience making successful credit decisions and general familiarity with how to record and report financial transactions.

Key Accountabilities and Responsibilities

  • To ensure credit accounts are paid in full and on time
  • Setting up new client accounts and relevant credit limits, following the receipt of a credit application form
  • Completing client account forms to enable them to be set on their systems with the correct information
  • Credit checking existing clients every 6 months and resetting limits if applicable
  • Entering cashbook receipts on to Sage
  • Dealing with Rebate invoices from customers

Person Specification/Core Competencies

  • Previous experience in a similar role

  • Excellent customer service skills

  • Patience and the ability to remain calm in stressful situations

  • Analytical skills and thorough attention to detail

  • The ability to listen and negotiate with customers

  • Excellent verbal communication

  • Persistence and determination

  • Previous experience working with Sage 200 would be advantageous although not essential

  • Ability to work well in a team

Merchandise Consultant

Based in: Flexible

Reports to: Merchandise Manager

As a Merchandise Consultant, you will be the first point of contact for all incoming enquiries into the business be that online, phone or email. Your primary role is to support new customers throughout their journey with Fluid Branding, ensuring they are given the best possible service from point of enquiry through to delivery of their order.

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Job Purpose

To support the growth of our wide-ranging client portfolio, which includes some of the biggest and best brands in the UK and Internationally from a wide range of industry sectors. You are responsible for building strong client relationships and developing prospects into key accounts. Working with our internal teams to deliver bespoke solutions that meet clients’ needs and identifying opportunities to grow accounts.

Knowledge and Specific Job Skills Summary

Applicants will be required to build and develop client relationships to enable the team to meet sales targets. You will have excellent communication skills: you must be fully confident to take on a sales role with the necessary skills required to work with and manage clients, suppliers and colleagues. The role requires passion and creative thinking to ensure that everything we do is a success. In addition to the critical skills and experience that will be needed for this role, the right attitude is also of vital importance. You will be able to demonstrate confidence, positivity and a commitment to excellence in your work and to the success of Fluid Branding.

Key Accountabilities and Responsibilities

  • Work with existing customers to grow accounts into long standing relationships.
  • Understand what our clients are looking to achieve and recognise areas in which we can support them.
  • Deliver an exceptional level of customer service in every interaction with our clients.
  • Identify opportunities to up-sell, cross sell and encourage repeat business.
  • Proactively identify and target new business opportunities through various existing or new channels.
  • Liaise with suppliers to source products to meet customer’s requirements
  • Provide quotations and proposals working with our in-house studio team
  • Work closely with our in-house production team to make sure orders are delivered
  • Achieve sales targets as agreed with your Merchandise Manager

Person Specification/Core Competencies

  • Prior experience selling within the promotional merchandise industry is essential.
  • Superb communication skills both written and verbal
  • A polite and friendly manner
  • Ability to work effectively as part of a team
  • Able to prioritise and manage several tasks at once
  • Excellent computer skills
  • A strong desire to achieve is extremely important
  • Confident on the phone speaking with customers and suppliers
  • Driven to achieve various sales KPIs
  • Trustworthy and appreciates the need for confidentiality
  • Good word, excel and I.T appreciation to enable a competent use of databases, spreadsheets, word processing and accounts packages
  • Enjoys the challenge of working in an ever changing environment and thrives on responsibility to make a positive impact

Benefits

  • Become a merchandise consultant for one of Europe’s fastest growing merchandise suppliers.
  • Flexibility to work from home or in a friendly office with a hard-working team that loves what they do every day.
  • Industry recognised education programme
  • Uncapped commission package based on achieving/exceeding sales targets.

This is a truly exciting opportunity to develop your career with a forward thinking and highly supportive business. We are looking for a hardworking individual with the desire and aspiration to grow within the business.

Merchandise Administrator

Based in: Bury St Edmunds

Reports to: Merchandise Manager

We are currently recruiting for a Merchandise Administrator - Reporting to your Merchandise Manager, you will support the sales team in various administrative tasks.

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Knowledge and Specific Job Skills Summary

  • Superb communication skills both written and verbal
  • A polite and friendly manner
  • Ability to work effectively as part of a team
  • Able to prioritise and manage several tasks at once
  • Excellent computer skills
  • A strong desire to achieve is extremely important
  • Impeccable attention to detail

Key Accountabilities and Responsibilities

  • Enquiry/Lead allocation – You will allocate leads that come into the business via various channels. You will follow company rules to make sure these are allocated fairly and within agreed timeframes.

  • Merchandise Stores – The support consultant will work with the sales team as required to upload product to our merchandise stores for both client pitches and as part of the onboarding process of new clients.

  • General updating and housekeeping of all live stores as and when required.

  • Support when requested by the Commercial Director to collate pricing and product details for large client pitches.

  • General office administration as and when called upon

  • Support the Commercial Director with any projects as and when requested

Benefits

  • Become a Merchandise Administrator for one of Europe’s fastest growing merchandise suppliers.

  • Work in a friendly office with a hard-working team that loves what they do every day.

  • Industry recognised education programme

Content Writer

Based in: St Austell

Reports to: Marketing Manager

Are you a brilliant writer looking for an opportunity to succeed in a fast paced, creative environment? We’re looking for a talented Content Writer to join our busy Marketing team - someone who loves a challenge, is uber creative and able to adapt to numerous writing styles. Sound like you? Read on...

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Knowledge and Specific Job Skills Summary

To thrive in this role, you’ll need:

  • experience writing for a B2B environment.
  • some agency experience along with the ability to deliver varied formats, tones and concepts.
  • to stay updated with the latest trends, content formats and technologies.
  • to confidently suggest where these new formats and trends can be used.
  • to take ownership of content implementation and deadlines on key projects.
  • to deliver end to end involvement - supporting content strategy while executing on the outputs.
  • to show initiative, knowing when to seek input and opinion, break processes and do things differently.

Key Accountabilities and Responsibilities

This is an exciting opportunity for a talented content writer, with the following main roles and responsibilities:

  • Writing original and inventive content for a varied range of marketing assets - including whitepapers, blogs, email campaigns, website pages, campaign landing pages, social media posts and much more.
  • Researching complex topics, identify customers’ needs and translate your research into meaningful content, tailoring your writing style for different audiences and industries.
  • Supporting Merchandise Consultants and the Marketing team in developing content strategies, delivering content to targeted industry sectors and segment groups.
  • Supporting the development of campaign narratives which are aligned to our campaign objectives, ensuring content tells a coherent and consistent story.
    Optimising copy for SEO, keeping abreast of the latest developments and best practices and having an understanding and appreciation of digital user experiences.
  • Arranging translations for our non-English speaking channels and websites

Person Specification/Core Competencies

Who would this role suit? Well, we’re looking for someone who:

  • has excellent communication skills - which should really go without saying to be fair ;-)
  • is super creative and able to come up with varying ideas to suit our campaigns.
  • has excellent organisation and time management skills.
  • is able to work on multiple projects at the same time.
  • can work to tight deadlines and prioritise accordingly.
  • can bring big picture thinking, with an understanding of when to focus on the details.
  • is fueled by constant curiosity.
  • loves words!

Does this sound like you? Drop us your CV and covering letter by clicking 'Apply Now' below!

PHP Developer

Based in: St Austell

Reports to: CIO/Technical Director

We are recruiting a PHP Developer to join our in-house development team working on a range of systems, including our bespoke software system. The PHP Developer will report to the CIO/Technical Director.

Working alongside our development team, you will be supporting a promotional and merchandise business that is on the grow, further improving the functionality and providing creative solutions for our global team and partners.

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Working as part of a project team and individually for smaller tasks, you'll be responsible, trustworthy and organised with a desire to advance your knowledge and personal progression within Fluid. 

You should have a positive attitude and be able to communicate with ease. As your time will be split between projects and everyday support, you should be agile to the needs of the business, striving to be a better developer every day. You will be expected to follow details specification

You will ideally have 1-2 years of commercial experience, be an excellent problem solver, work well as part of a team and on your own initiative when required. We have a supportive, mentoring culture within the team and encourage personal development and growth.

 

Essential Skills

 

  • PHP 5.x - 7.x Programming Language
  • HTML / CSS
  • Experience with Relational Databases (MySQL / SQL Server)
  • CRUD style data-driven applications (Create, Read, Update, Delete)
  • JavaScript / jQuery / AJAX

Desirable Skills

  • Experience with PHP MVC Frameworks (CodeIgniter, Zend Framework, Laravel)
  • Front-End / UX (User Experience design)
  • Linux / Server / Hosting / Domain Setup etc.
  • GIT Version Control (Git Flow / Features / Hotfixes)

Individual Qualities

  • Comfortable working alone and as part of a team
  • Adaptable
  • Able to prioritise and manage several tasks at once
  • Superb communication skills both written and verbal
  • A polite and friendly manner
  • A strong desire to achieve is extremely important
  • Impeccable attention to detail

Key Accountabilities and Responsibilities

  • Maintaining and developing functionality across a wide range of internal and customer facing applications.
  • Specification and design of new functionality
  • Exploring and implementing new technologies
  • Participating in daily stand-up meetings and peer reviews
  • Working on support tickets escalated to the Development Team

Salary

£22,500 - £35,000 per annum depending on experience and level of role

Will consider:

  • Junior PHP Developer
  • Mid-Range PHP Developer
  • Senior PHP Developer

Become a Sales Partner

Want to build your career around one of Europe's leading branded merchandise specialists? We’re looking for passionate and creative individuals to join our Sales Partner Programme. And as a new member of the Fluid Family, we'll provide all the support you'll need to succeed!