Career opportunities with Fluid Branding

Hello... is it you we're looking for?

Our people vision is to grow a team of exceptional people who deliver outstanding results for customers, the community and themselves and we’re always on the lookout for talented people to join our Fluid Family.

A work culture we’re proud of

The culture here at Fluid is fun. There’s no time to be bored, and we love what we do. For us, Fluid is a place where we have the opportunity to innovate and try new ways of doing things. A place where great ideas have the space and support to come to life. It’s a place where we’re encouraged to believe we can all make a positive difference, however small – whether that’s for our customers, our impact on the world around us or to each other.

We work hard, but we play hard too.

Great people. Great Possibilities. A great place to work.

And we’re well looked after. We offer a cycle to work scheme, free eye tests, childcare vouchers, free pension advice, a discounted shopping scheme - we even offer a team rewards scheme, where you can build points to go towards a huge range of awesome stuff!

Check out our latest vacancies:

Supplier Relationship Manager

Based in: St Austell / Plymouth

Reports to: Operations Director

As a Supplier Relationship Manager, you will be the first point of contact and liaison between internal departments and our preferred suppliers. This is a proactive and analytical role to establish and maintain long term, positive and advantageous purchasing relationships, service level agreements and contracts with all suppliers; encompassing our key, preferred and general supplier network. You will work with various departments to meet the strategic aims of the Procurement team in line with organisational goals, ensuring the Procurement department delivers utmost value to Fluid Branding. 

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Knowledge and Specific Job Skills Summary

  • Excellent communication skills – both verbal and written, with the ability to build rapport.
  • Highly organised with exceptional and consistent attention to detail.
  • Proven business and profit generation acumen.
  • Ability to work under pressure to meet targets and deadlines.
  • Ability to handle challenges, solve problems and provide solutions clearly in a positive and professional manner.
  • A strong team player with personality, empathy and the drive to succeed.

Key Accountabilities and Responsibilities

  • Oversee and manage Fluid’s European supplier base, with specific attention given to the key supplier network.
  • Maintain a comprehensive database of company spend by category, supplier, and region.
  • Carry out quarterly reviews of the direction of spend and value per supplier.
  • Explore and develop progressive supplier relationships with a clearly identified key supplier base.
  • Establish and maintain service level agreements, favourable buying terms and exclusive rebate schemes with each of the key suppliers, and potential strategic partners.
  • Carry out regular performance review meetings with suppliers (predominantly key) in order to proactively develop the Fluid Branding buying relationship advantage.
  • Maintain oversight and review of both key supplier base and wider European supplier market’s position on CSR, compliance and ethical sourcing issues.
  • Manage, develop and direct the Fluid Branding internal team’s use of both the key and general supplier base, influencing buying decisions to consolidate spend amongst key suppliers.
  • As a point of escalation, you will manage, review and resolve any major disputes with suppliers as necessary.
  • Frequently prepare and report back to Operations Director on the Key Supplier Partnership Programme.
  • Influence and guide internal teams to promote and encourage efficient, advantageous working relationships with our supply chain.  
  • Monitor suppliers, predominantly key, in their overall levels of service, support and adherence to any agreed SLAs.
  • Maintain and identify up to date market knowledge, challenges, trends and contacts for new products and services.
  • Capture, coordinate and promote new and core products and new lines with the internal sales and marketing teams.
  • Complete regular analysis of the performance of our product/category offering.
  • Identify new supplier opportunities and develop strategic relationships.
  • You will be required to attend industry shows, exhibitions and events across Europe as well as visiting suppliers on-site at their facilities.

Experience

  • Experience within the promotional industry or a similar procurement role would be highly desirable.

Benefits

  • Rewarding relationships with an array of internal and external stakeholders.

  • Opportunity to influence and offer a consultative approach to both internal departments and suppliers.

  • Autonomous role with uncapped opportunities to add value to Fluid and Suppliers alike.
     

Digital Marketing Assistant

Based in: St Austell

Reports to: Digital Marketing Manager

Do you thrive in a fast paced, creative environment? Then this could be just the opportunity you’re looking for - we need someone to join our busy Digital Marketing team. We’re looking for someone who is up for a challenge and wants to develop their skills in the digital marketing arena - someone who is uber organised with a creative flair and a passion for perfection who can help us deliver campaigns across a wide range of marketing mediums.

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Knowledge and Specific Job Skills Summary

Full training can be provided, but you can hit the ground running if you already have some experience with the following areas / systems:

  • Campaign Management
  • Marketing Automation Systems - HubSpot / Spotler
  • Content Management Systems like Magento 2
  • Google Workspace - Docs, Sheets, Drive, Calendar etc.
  • Segmentation & Targeting

Key Accountabilities and Responsibilities

This is an excellent opportunity to prove yourself and grow further in a busy digital marketing environment.

  • Campaign Coordination: Working with management and the wider teams at Fluid to plan, organise and implement various multi-channel campaigns that we run throughout the year.

  • Marketing Automation: Using marketing automation systems to create awesome emails, nurture workflows and more - ready to pass primed leads onto our Merchandise Consultant teams.

  • Reporting & Analysis: Using various tools at your disposal to produce reports and analysis on the performance of our marketing channels in order to make improvements to our campaigns.

  • Working with the wider team: We’re a busy bunch of people who all help each other out as and when required, so getting involved in every aspect of our marketing mix will definitely be on the cards. Amongst other things, this will involve helping out with content management, assisting with SEO and UX duties, and getting involved in team meetings to come up with creative ideas for upcoming campaigns.

Person Specification/Core Competencies

Who would this role suit? Well, we’re looking for someone who:

  • is super organised with great time management skills,
  • thrives under pressure with multiple projects on the go,
  • has excellent communication skills and is forthcoming with ideas during group discussions,
  • has the ability to prioritise multiple projects and is driven to achieve goals,
  • can apply problem solving skills to a variety of tasks,
  • has a great sense of humour!

Benefits

Why work for Fluid? Here are a few perks...

  • Our bonus and Rewards schemes give you the chance to earn more and get prizes :-)
  • Cycle to Work scheme and Electric Vehicle lease scheme for employees.
  • Our 3 Pillars focus groups give you a say in how the business is run.
  • We’re a certified B Corporation and a member of the UN Global Compact.
  • We’re Investors in People accredited and offer an employee assistance programme.
  • Our Training Platform gives you a real opportunity to learn new skills and progress in your career.
  • We organise a bunch of social activities throughout the year, including Christmas parties, an annual Bowling Tournament and get together for an Annual Conference.

Graphic Designer

Based in: St Austell, Bury St Edmunds and Brighton

Reports to: Creative Team Manager

As part of the Fluid Studio, you will be working with a great team of designers based in several of our office locations. You will be responsible for helping to provide a general creative service to all areas of the business, with focus on any customer service requirements at enquiry and order level for our strategic accounts.

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Knowledge and Specific Job Skills Summary

  • Industry experience is essential for this role, as we will be looking for a designer who can accurately and efficiently brand a range of products, based on the direction from our Merchandise Consultants. This will be in line with providing an agency level experience for the many global brands we work with.
  • An excellent understanding of Adobe Illustrator and Photoshop will be required, as well as Microsoft PowerPoint.
  • Any software skills in addition to this would be advantageous.
  • Attention to detail whilst working under pressure will be key, as will be the need to work independently and as part of a team, depending on the nature of the brief.

Key Accountabilities and Responsibilities

In addition to strategic account support, you will also be working on a variety of projects, including but not limited to:

  • All general requests at enquiry and order level, sent directly to your own inbox or obtained from the shared studio account, whilst providing support to the rest of the Fluid Creative Team.
  • Act as creative consultancy for all general Fluid on-brand application requests from any internal or external sources – in support of the Fluid brand guidelines and the quality/consistency of what we deliver.
  • Creative support for Marketing and Digital Marketing requests.
  • Cover provided for fellow in-house designers in their absence.

Day-to-day to include:

  • Artwork Checks (file types / outlined fonts / Pantones)
  • Enquiry Mock-ups (accurately branded product visuals)
  • Order Artwork Proofs (print ready artwork on supplied templates)
  • Production Approvals (checking approved artwork prior to print)
  • Proactive Presentations (branded product ranges for strategic targeting)
  • Merchandise Store Requests (front end image designs and stock visuals)

Full training will be provided with regards to how we function as a studio and all that it means to be part of our Fluid Family.

Benefits

  • Work for one of Europe’s fastest growing merchandise suppliers
  • Industry recognised education programme

Roles Base

  • Fluid - Cornwall Office
  • Full time

Application

If you think this role sounds right for you please submit your cover letter outlining your interest in the role and why you think you would be suitable, your CV and any examples of previous work, including any projects that reflect on what has been described above.

Merchandise Consultant (Online Sales)

Based in: Plymouth/Leeds

Reports to: Merchandise Manager

As a Merchandise Consultant, you will be the first point of contact for all incoming enquiries into the business be that online, phone or email. Your primary role is to support new customers throughout their journey with Fluid Branding, ensuring they are given the best possible service from point of enquiry through to delivery of their order.

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Job Purpose

To support the growth of our wide-ranging client portfolio, which includes some of the biggest and best brands in the UK and Internationally from a wide range of industry sectors. You are responsible for building strong client relationships and developing prospects into key accounts. Working with our internal teams to deliver bespoke solutions that meet clients’ needs and identifying opportunities to grow accounts.

Knowledge and Specific Job Skills Summary

Applicants will be required to build and develop client relationships to enable the team to meet sales targets. You will have excellent communication skills: you must be fully confident to take on a sales role with the necessary skills required to work with and manage clients, suppliers and colleagues. The role requires passion and creative thinking to ensure that everything we do is a success. In addition to the critical skills and experience that will be needed for this role, the right attitude is also of vital importance. You will be able to demonstrate confidence, positivity and a commitment to excellence in your work and to the success of Fluid Branding.

Key Accountabilities and Responsibilities

  • Generate sales from leads fed from various marketing activities such as live chat and incoming sales calls
  • Liaise with suppliers to source products to meet customer’s requirements
  • Provide quotations and proposals working with our in-house studio team
  • Work closely with our in-house production team to make sure orders are delivered
  • Achieve sales targets as agreed with your Merchandise Manager

Person Specification/Core Competencies

  • Superb communication skills both written and verbal

  • A polite and friendly manner

  • Ability to work effectively as part of a team

  • Able to prioritise and manage several tasks at once

  • Excellent computer skills

  • Prior experience within a sales environment is desirable however not essential

  • A strong desire to achieve is extremely important

  • Confident on the phone speaking with customers and suppliers

  • Driven to achieve various sales KPIs

  • Trustworthy and appreciates the need for confidentiality

  • Good word, excel and I.T appreciation to enable a competent use of databases, spreadsheets, word processing and accounts packages

  • Enjoys the challenge of working in an ever changing environment and thrives on responsibility to make a positive impact

Benefits

  • Become a merchandise consultant for one of Europe’s fastest growing merchandise suppliers
  • Work in a friendly office with a hard-working team that loves what they do every day
  • Industry recognised education programme
  • Uncapped commission package based on achieving/exceeding sales targets.

This is a truly exciting opportunity to develop your career with a forward thinking and highly supportive business. We are looking for a hardworking individual with the desire and aspiration to grow within the business.

Merchandise Consultant (Strategic Sales)

Based in: Various

Reports to: Merchandise Manager

To support the growth of our wide-ranging client portfolio, which includes some of the biggest and best brands in the UK and Internationally from a wide range of industry sectors. You are responsible for building strong client relationships and developing prospects into key accounts. Working with our internal teams to deliver bespoke solutions that meet clients’ needs and identifying opportunities to grow accounts.

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Knowledge and Specific Job Skills Summary

Applicants will be required to build and develop client relationships to enable the team to meet sales targets. You will have excellent communication skills: you must be fully confident to take on a sales role with the necessary skills required to work with and manage clients, suppliers and colleagues. The role requires passion and creative thinking to ensure that everything we do is a success. In addition to the critical skills and experience that will be needed for this role, the right attitude is also of vital importance. You will be able to demonstrate confidence, positivity and a commitment to excellence in your work and to the success of Fluid Branding.

Key Accountabilities and Responsibilities

  • Work with existing customers to grow accounts into long standing relationships
  • Understand what our clients are looking to achieve and recognise areas in which we

can support them

  • Deliver an exceptional level of customer service in every interaction with our clients
  • Identify opportunities to up-sell, cross sell and encourage repeat business
  • Proactively identify and target new business opportunities through various existing or

new channels

  • Liaise with suppliers to source products to meet customer’s requirements
  • Provide quotations and proposals working with our in-house studio team
  • Work closely with our in-house production team to make sure orders are delivered
  • Achieve sales targets as agreed with your Merchandise Manager

Person Specification/Core Competencies

  •  Prior experience within the promotional merchandise industry is essential
  • Superb communication skills both written and verbal
  • A polite and friendly manner
  • Ability to work effectively as part of a team
  • Able to prioritise and manage several tasks at once
  • Excellent computer skills
  • A strong desire to achieve is extremely important
  • Confident on the phone speaking with customers and suppliers
  • Driven to achieve various sales KPIs
  • Trustworthy and appreciates the need for confidentiality
  • Good word, excel and I.T appreciation to enable a competent use of databases,spreadsheets, word processing and accounts packages
  • Enjoys the challenge of working in an ever changing environment and thrives on responsibility to make a positive impact

Benefits

  • Become a merchandise consultant for one of Europe’s fastest growing merchandise suppliers
  • Flexibility to work from home or in a friendly office with a hard-working team that love what they do every day
  • Industry recognised education programme
  • Uncapped commission package based on achieving/exceeding sales targets

This is a truly exciting opportunity to develop your career with a forward thinking and highly supportive business. We are looking for a hardworking individual with the desire and aspiration to grow within the business.

Customer Service Specialist

Based in: St Austell/Cornwall

Reports to: Customer Service and Logistics Manager

As a Customer Service Specialist, you’ll be working with some of our biggest clients; Barclays, Netflix, and Google to name a few. Your role will be to perform administrative duties, supplier management and customer service on orders using our internal order processing system, email and telephone correspondence whilst providing our customers and internal stakeholders with the best possible experience throughout. Applicants will be required to build and develop good working relationships with their team and customers.

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Knowledge and Specific Job Skills Summary

  • At least 3 years experience in a customer service or administrative role
  • Clear and professional communication ability
  • Excellent attention to detail
  • Knowledge of products and branding methods
  • Shipping and courier booking processes (international & domestic)
  • Data input and review skills
  • Problem solving skills
  • Strong Time Management skills
  • Friendly attitude
  • Empathy

The role requires passion, concentration and drive to ensure that everything we do is a success. Applicants are required to have excellent attention to detail: we pride ourselves on the quality of deliverables, from an email to a client presentation. Achieving this, especially when under pressure, will be a critical success factor for this role.

Key Accountabilities and Responsibilities

  • Raise orders and manage the order process with our suppliers.

  • Provide excellent customer service and support for our clients.

  • Ensure order data is kept up to date in a clear and concise manner.

  • Keep our customers informed of the status of an order.

  • Communicate with internal stakeholders on issues.

  • Provide supplier performance feedback.

  • General administration of own work and digital workspace

  • Store order processing and store management alongside the Merchandise Consultant

  • Raise fulfilment orders and manage the process with all parties.

  • Provide tailored customer support based on developmental, strategic, and global client requirements.

  • Handle customer complaints and problem orders in a calm and professional manner

  • Remain vigilant and be proactive in problem solving for our clients.

  • Follow warehouse booking in procedures.

  • Provide cover for your teammates when required.

  • Any additional responsibilities as advised by your line manager.

Benefits

Why work for Fluid? Here are a few perks...

  • Our bonus and Rewards schemes give you the chance to earn more and get prizes :-)
  • Cycle to Work scheme and Electric Vehicle lease scheme for employees.
  • Our 3 Pillars focus groups give you a say in how the business is run.
  • We’re a certified B Corporation and a member of the UN Global Compact.
  • We’re Investors in People accredited and offer an employee assistance programme.
  • Our Training Platform gives you a real opportunity to learn new skills and progress in your career.
  • We organise a bunch of social activities throughout the year, including Christmas parties, an annual Bowling Tournament and get together for an Annual Conference.

Become a Sales Partner

Want to build your career around one of Europe's leading branded merchandise specialists? We’re looking for passionate and creative individuals to join our Sales Partner Programme. And as a new member of the Fluid Family, we'll provide all the support you'll need to succeed!