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Career opportunities with Fluid Branding
Hello... is it you we're looking for?
Our people vision is to grow a team of exceptional people who deliver outstanding results for customers, the community and themselves and we’re always on the lookout for talented people to join our Fluid Family.
A work culture we’re proud of
The culture here at Fluid is fun. There’s no time to be bored, and we love what we do. For us, Fluid is a place where we have the opportunity to innovate and try new ways of doing things. A place where great ideas have the space and support to come to life. It’s a place where we’re encouraged to believe we can all make a positive difference, however small – whether that’s for our customers, our impact on the world around us or to each other.
We work hard, but we play hard too.
Great people. Great Possibilities. A great place to work.
And we’re well looked after. We offer a cycle to work scheme, free eye tests, childcare vouchers, free pension advice, a discounted shopping scheme - we even offer a team rewards scheme, where you can build points to go towards a huge range of awesome stuff!
Check out our latest vacancies:
Customer Service Coordinator
Based in: St Austell
Reports to: Customer Service and Logistics Manager
Your role will be to perform administrative duties, supplier management and customer service on orders using our internal order processing system, email and telephone correspondence whilst providing our customers and internal stakeholders with the best possible experience throughout. Applicants will be required to build and develop good working relationships with their team and customers.
Knowledge and Specific Job Skills Summary
- Thorough understanding of the order process
- Excellent customer service skills
- Clear and professional communication ability
- Excellent attention to detail
- Knowledge of products and branding methods
- Shipping and courier booking processes (international & domestic)
- Data input and review skills
The role requires passion, concentration and drive to ensure that everything we do is a success. Applicants are required to have excellent attention to detail: we pride ourselves on the quality of deliverables, from an email to a client presentation. Achieving this, especially when under pressure, will be a critical success factor for this role.
Key Accountabilities and Responsibilities
- Raise orders and manage the order process with our suppliers.
- Provide excellent customer service and support for our clients.
- Ensure order data is kept up to date in a clear and concise manner.
- Keep our customers informed of the status of an order.
- Communicate with internal stakeholders on issues.
- Provide supplier performance feedback.
- General administration of own work and digital workspace
- Store order processing and store management alongside the Merchandise Consultant
- Raise fulfillment orders and manage the process with all parties.
- Provide tailored customer support based on developmental, strategic, and global client requirements.
- Handle customer complaints and problem orders in a calm and professional manner
- Remain vigilant and be proactive in problem solving for our clients.
- Follow warehouse booking in procedures.
- Provide cover for your teammates when required.
- Any additional responsibilities as advised by the line manager.
Benefits
- Our bonus and rewards scheme gives you the chance to earn more and get prizes
- Cycle to Work Scheme and Electric Vehicle lease scheme for employees
- Our 3 Pillars focus groups give you a say in how the business is run
- We're a certified B Corporation and a member of the UN Global Compact.
- We're Investors in People accredited and offer an employee assistance programme
- Our Training platform gives you a real opportunity to learn new skills and progress in your career
- We organise a bunch of social activities throughout the year including Christmas parties, an annual Bowling Tournament and get together for an Annual Conference
Industry recognised Education programme
Roles Base
- Cornwall Office - St Austell
- Full Time 37.5 hrs per week
This is a truly exciting opportunity to develop your career with a forward thinking and highly supportive business. We are looking for a hardworking individual with the desire and aspiration to grow within the business.
Customer Service Coordinator
Based in: St Austell
Reports to: Customer Service and Logistics Manager
Your role will be to perform administrative duties, supplier management and customer service on orders using our internal order processing system, email and telephone correspondence whilst providing our customers and internal stakeholders with the best possible experience throughout. Applicants will be required to build and develop good working relationships with their team and customers.
Knowledge and Specific Job Skills Summary
- Thorough understanding of the order process
- Excellent customer service skills
- Clear and professional communication ability
- Excellent attention to detail
- Knowledge of products and branding methods
- Shipping and courier booking processes (international & domestic)
- Data input and review skills
The role requires passion, concentration and drive to ensure that everything we do is a success. Applicants are required to have excellent attention to detail: we pride ourselves on the quality of deliverables, from an email to a client presentation. Achieving this, especially when under pressure, will be a critical success factor for this role.
Key Accountabilities and Responsibilities
- Raise orders and manage the order process with our suppliers.
- Provide excellent customer service and support for our clients.
- Ensure order data is kept up to date in a clear and concise manner.
- Keep our customers informed of the status of an order.
- Communicate with internal stakeholders on issues.
- Provide supplier performance feedback.
- General administration of own work and digital workspace
- Store order processing and store management alongside the Merchandise Consultant
- Raise fulfillment orders and manage the process with all parties.
- Provide tailored customer support based on developmental, strategic, and global client requirements.
- Handle customer complaints and problem orders in a calm and professional manner
- Remain vigilant and be proactive in problem solving for our clients.
- Follow warehouse booking in procedures.
- Provide cover for your teammates when required.
- Any additional responsibilities as advised by the line manager.
Benefits
- Our bonus and rewards scheme gives you the chance to earn more and get prizes
- Cycle to Work Scheme and Electric Vehicle lease scheme for employees
- Our 3 Pillars focus groups give you a say in how the business is run
- We're a certified B Corporation and a member of the UN Global Compact.
- We're Investors in People accredited and offer an employee assistance programme
- Our Training platform gives you a real opportunity to learn new skills and progress in your career
- We organise a bunch of social activities throughout the year including Christmas parties, an annual Bowling Tournament and get together for an Annual Conference
Industry recognised Education programme
Roles Base
- Cornwall Office - St Austell
- Full Time 37.5 hrs per week
This is a truly exciting opportunity to develop your career with a forward thinking and highly supportive business. We are looking for a hardworking individual with the desire and aspiration to grow within the business.
Service Delivery Co-ordinator
Based in: Glasgow
Reports to: Service Delivery Manager - Technical Services
This role will enjoy delivering projects for some of the world's best-known brands, including those from the social media, e-commerce, banking and travel industries.
The successful candidate will join the Service Delivery team and work closely with our experienced developers and stakeholders to ensure the successful delivery of digital projects on time, within spec, and to the required quality standards.
This is an opportunity to join a leader within the Promotional Merchandise Industry where you can help shape the future of our software service and grow our Glasgow office.
Knowledge and Specific Job Skills Summary
- Superb written and verbal communication skills with the confidence to manage and navigate challenging situations.
- Ability to confidently present our offering to both clients and team members, and to manage expectations to avoid scope creep.
- You will have a polite and friendly manner with the ability to work effectively as part of a team to deliver detailed oriented projects.
- You will effectively manage your time, and available resources whilst prioritising and delivering several projects at once. Continually assessing processes to improve efficiency.
- You will demonstrate competency working with office applications such as excel, word, and PowerPoint and be comfortable learning new tools, processes and applications.
Key Accountabilities and Responsibilities
- Key Contact within internal teams and stakeholders when delivering assigned digital projects.
- Lead client onboardings, and presentation of services whilst managing deliverables throughout the build.
- Become an expert in communicating our software service and coordinating the use of resources.
- Actively maintain Monday.com Project management boards
- Supported by our development team, administrators and platform you’ll be tasked with building and delivering new e-commerce stores from initial client discovery to launch.
- Support the Service Delivery Manager and CIO with strategic projects, complimenting our SaaS offering.
Location
- Glasgow City Centre,
- Office-based during the probationary period with an option for a hybrid working
- Full Time, Permanent
Experience
- Previous co-ordinator duties in delivering projects
- Experience within the SaaS industry would be preferred but optional.
Benefits
- Birthday Day Off
- Access to Employee Assistance Programme
- Cycle to Work Scheme and Electric Vehicle lease scheme for employees
- Sick Pay for Employees with more than 1 year of service
- Enhanced Family Leave for employees with more than 2 years of service
- Free Annual Eye-Care Voucher
- Up to 2 Volunteering Days each year to support a cause of your choice
- 20 Days Annual Leave per year with an additional day of leave granted per each year of service completed up to a maximum of 25 days. Plus bank holidays and Holiday Buying and Selling scheme.
- Company Pension Scheme with standard contributions of 5% employee & 3% employer
- ‘Perks at Work’ discount scheme through Continuum Pension Provider
- Employee Referral Scheme
- Rewards Scheme with Birthday & Service Reward Points
- We're a certified B Corporation and a member of the UN Global Compact.
- Learning and Development investment
- We organise a bunch of social activities throughout the year including Christmas parties, an annual Bowling Tournament and get together for an Annual Conference
Senior Designer
Based in: UK/Amsterdam
Reports to: Studio Manager
As a member of the Fluid Studio, you will join a great team of designers based in many of our office locations across the UK. Fluid’s designers provide a general creative service to all areas of the business, both internal and client-facing.
Knowledge and Specific Job Skills Summary
We are looking for a designer who can:
- Accurately and efficiently work to a range of given briefs and requests.
- Coordinate multiple projects and working to tight deadlines.
- Work with existing artwork from initial request through to print-ready files for production.
Key Accountabilities and Responsibilities
The service requirements at this level include:
1. Designated contact in the studio for on-boarding new global clients, in addition to all creative requests for the brands thereafter.
2. On-going communication required directly between designer and client - via their own comms platform, arranged (video) calls, or face-to-face (where international travel may be necessary) - in a manner that best represents Fluid in presentation and tone of voice.
3. Adhering to client expectations is key, both directly with the client and indirectly via the assigned Fluid Merchandise Consultant.
4. In-depth knowledge of printing techniques used by our key suppliers/printers to assist in advising clients on branding possibilities.
5. To live and breathe the assigned client’s associated brand guidelines for general use and application.
6. Design-from-brief requirements on-going - including idea generation and creative solutions for new assets to be designed and implemented, as well as product choice suggestions for specific campaigns when required.
7. Creating custom product templates and bespoke visuals, when necessary.
8. Design marketing materials for assigned global key accounts, to assist in developing strategies and to promote their brand awareness and messaging.
9. Manage your own workflow and calendar, allowing you to coordinate multiple projects, whilst working to tight deadlines.
10. Ability to reorganise your workload when there's a need to cover additional creative requirements for Fluid or to support the rest of the creative team.
In addition to this, cover may be required within the main studio inbox, based on sudden team workload increases or office absences. The main studio inbox services all other areas of the business, including but not limited to:
- Design requirements for Fluid’s Merchandise Stores - including site images and product visuals.
- Creative consultancy for all general Fluid on-brand requests from any internal or external sources – in support of the Fluid brand guidelines and the quality/consistency of what we deliver.
- Design support for Marketing and Digital Marketing requests.
- All general requests at enquiry and order level for the strategic sales team.
Day-to-day to include:
- Artwork Checks (file types / outlined fonts / Pantones)
- Enquiry Mock-ups (accurately branded product visuals)
- Order Artwork Proofs (print ready artwork on supplied templates)
- Production Approvals (checking approved artwork prior to print)
- Proactive Presentations (branded product ranges for strategic targeting)
Attention to detail is key. Providing this level of service will require you to be creatively driven, out-going, and confident in all aspects of the role - including idea generation, development, presentation and pitch.
Experience
- Promotional merchandise industry and/or agency experience is desirable.
- An excellent understanding of Adobe Illustrator and Photoshop is essential, as well as Microsoft Office.
- Any software skills in addition to this would be beneficial.
Full training will be provided with regards to how we function as a studio, the systems and processes that we follow, and all that it means to be part of our Fluid Family. Please send your cover letter, CV and any examples of previous work (including any projects that reflect on what has been described above, with focus on work that you have produced yourself) to [email protected]
Roles Base
- Location: Amsterdam
- Fluid office based preferred.
- English and German speaking is a requirement.
- Full Time - Monday to Friday - 9am to 5.30pm.
Merchandise Coordinator
Based in: Office/Hybrid/Remote
Reports to: Merchandise Director
To support the Merchandise Director/Merchandise Consultant’s with the growth of one of Fluids key accounts, working on various projects and not limited to Merchandise store updates, collating quotes where required and coordinating product presentations and samples for the client.
Knowledge and Specific Job Skills Summary
- Superb communication skills both written and verbal
- A polite and friendly manner
- Ability to work effectively as part of a team
- Able to prioritise and manage several tasks at once
- Excellent computer skills
- A strong desire to achieve is extremely important
- Confident on the phone speaking with customers and team members
- Driven to achieve various sales team KPI’s
- Trustworthy and appreciates the need for confidentiality
- Good word, excel and I.T appreciation to enable a competent use of databases, spreadsheets, word processing and accounts packages
Key Accountabilities and Responsibilities
- Support with the upkeep of the client’s merchandise store
- Attend quarterly business review meetings with the Merchandise Director
- Work with the customer service team to make sure that orders are all on track
- Deal with all problem orders from start to finish
- Attend supplier meetings
- Support with collecting pricing and producing quotes
- Support with new client decks/briefs liaising with Merchandise Director & inhouse designer
- Coordinating with marketing on lead generation.
- Support with sourcing new suppliers to match the client needs
- Working with supply chain and procurement to set up supplier visits/meetings
- Support with large RFP/Projects - Collecting prices/samples/visuals
- Customer survey – To follow up on every order with a survey to make sure we arealways delivering exceptional customer service and look at areas we can improve.
Benefits
- Competitive Salary
- Non Sales Bonus Scheme
- Birthday Day Off
- Access to Employee Assistance Programme
- Cycle to Work Scheme and Electric Vehicle lease scheme for employees
- Sick Pay for Employees with more than 1 year of service
- Enhanced Family Leave for employees with more than 2 years of service
- Free Annual Eye-Care Voucher
- Up to 2 Volunteering Days each year to support a cause of your choice
- 20 Days Annual Leave per year with an additional day of leave granted per each year of service completed up to a maximum of 25 days. Plus bank holidays and Holiday Buying and Selling scheme.
- Company Pension Scheme with standard contributions of 5% employee 3% employer
- ‘Perks at Work’ discount scheme through Continuum Pension Provider
- Employee Referral Scheme
- Rewards Scheme with Birthday & Service Reward Points
- We're a certified B Corporation and a member of the UN Global Compact.
- Learning and Development investment
- We organise a bunch of social activities throughout the year including Christmas parties, an annual Bowling Tournament and get together for an Annual Conference
- Hybrid Working
- IT equipment for home-working
Roles base
- Office/Hybrid/Remote
- Full time
Experience
At least 2 years’ experience in the promotional merchandise industry (Essential)
Merchandise Manager (Strategic Sales)
Based in: All office locations / Remote
Reports to: Commercial Director – Sales Department
To lead a team of Strategic merchandise consultants across various locations in the promotional merchandise industry,to manage overall team performance in line with company expectations. To grow and develop a team of exceptional sales individuals.
Knowledge and Specific Job Skills Summary
- Superb communication skills both written and verbal
- A polite and friendly manner
- Ability to work effectively as part of a team
- Able to prioritise and manage several tasks at once
- Excellent computer skills
- A strong desire to achieve is extremely important
- Confident on the phone speaking with customers and team members
- Driven to achieve various sales team KPIs
- Trustworthy and appreciates the need for confidentiality
- Good word, excel and I.T appreciation to enable a competent use of databases, spreadsheets, word processing and accounts packages
- Enjoys the challenge of working in an ever-changing environment and thrives on responsibility to make a positive impact
- Enjoys being a leader and getting the most from individuals in your team
- Approachable and supportive individual
- Lead by example and empower the team around
Key Accountabilities and Responsibilities
-
Managing and supporting the sales team to achieve and exceed targets. Offering a leadership approach to maximise on performance.
-
Create sales forecasts and KPI’s.
-
Achieving growth and hitting sales targets by successfully managing the sales team.
-
Overseeing the activities and performance of the sales team, including monthly 1-2-1's. Designing a process and plan of action to get the best from each salesperson
-
Continuously sharing best practices with the team and looking for ways to improve upon sales processes.
-
Coordinating with marketing on lead generation.
- Working closely with the other Merchandise Managers within the online and strategic teams to support the growth of the business.
- With the support of the Training and Development Officer you will provide continuous training for the sales team in all aspects of the sale cycle.
- Carrying out weekly sales meetings.
- Working alongside all other HOD's to support the overall growth and performance of the business.
- Reporting into the Commercial Director, whom you will assist in setting realistic targets and projections for the year. As well as any ad hoc requests that the Commercial Director may have.
- Alongside the People team, you will be required to manage recruitment processes, including interviews and onboarding of new hires.
- Creating and delivering performance management reviews as and when required.
- Working with supply chain and Procurement, set up supplier visits / meetings to showcase the sales team, new products, and industry trends.
- Supporting the team with any client meetings and pitches, being able to sell Fluid Branding to any client.
- Supporting the Commercial Director and team members with any RFPs / Tenders that come into the business, including but not limited to, preparing the documents, sourcing product range and pitching.
Roles Base
- Flexible - hybrid / fully remote available.
- Full Time
Experience
-
Experience in leading a sales team (Essential)
-
Experience in client pitches (Essential)
-
Experience in the Promotional Merchandise industry (Essential)
-
Hubspot experience (Desirable)
Merchandise Consultant (Online Sales)
Based in: Plymouth/Leeds
Reports to: Merchandise Manager
As a Merchandise Consultant, you will be the first point of contact for all incoming enquiries into the business be that online, phone or email. Your primary role is to support new customers throughout their journey with Fluid Branding, ensuring they are given the best possible service from point of enquiry through to delivery of their order.
Job Purpose
To support the growth of our wide-ranging client portfolio, which includes some of the biggest and best brands in the UK and Internationally from a wide range of industry sectors. You are responsible for building strong client relationships and developing prospects into key accounts. Working with our internal teams to deliver bespoke solutions that meet clients’ needs and identifying opportunities to grow accounts.
Knowledge and Specific Job Skills Summary
Applicants will be required to build and develop client relationships to enable the team to meet sales targets. You will have excellent communication skills: you must be fully confident to take on a sales role with the necessary skills required to work with and manage clients, suppliers and colleagues. The role requires passion and creative thinking to ensure that everything we do is a success. In addition to the critical skills and experience that will be needed for this role, the right attitude is also of vital importance. You will be able to demonstrate confidence, positivity and a commitment to excellence in your work and to the success of Fluid Branding.
Key Accountabilities and Responsibilities
- Generate sales from leads fed from various marketing activities such as live chat and incoming sales calls
- Liaise with suppliers to source products to meet customer’s requirements
- Provide quotations and proposals working with our in-house studio team
- Work closely with our in-house production team to make sure orders are delivered
- Achieve sales targets as agreed with your Merchandise Manager
Person Specification/Core Competencies
-
Superb communication skills both written and verbal
-
A polite and friendly manner
-
Ability to work effectively as part of a team
-
Able to prioritise and manage several tasks at once
-
Excellent computer skills
-
Prior experience within a sales environment is desirable however not essential
-
A strong desire to achieve is extremely important
-
Confident on the phone speaking with customers and suppliers
-
Driven to achieve various sales KPIs
-
Trustworthy and appreciates the need for confidentiality
-
Good word, excel and I.T appreciation to enable a competent use of databases, spreadsheets, word processing and accounts packages
-
Enjoys the challenge of working in an ever changing environment and thrives on responsibility to make a positive impact
Benefits
- Become a merchandise consultant for one of Europe’s fastest growing merchandise suppliers
- Work in a friendly office with a hard-working team that loves what they do every day
- Industry recognised education programme
- Uncapped commission package based on achieving/exceeding sales targets.
This is a truly exciting opportunity to develop your career with a forward thinking and highly supportive business. We are looking for a hardworking individual with the desire and aspiration to grow within the business.
Merchandise Consultant (Strategic Sales)
Based in: Various
Reports to: Merchandise Manager
To support the growth of our wide-ranging client portfolio, which includes some of the biggest and best brands in the UK and Internationally from a wide range of industry sectors. You are responsible for building strong client relationships and developing prospects into key accounts. Working with our internal teams to deliver bespoke solutions that meet clients’ needs and identifying opportunities to grow accounts.
Knowledge and Specific Job Skills Summary
Applicants will be required to build and develop client relationships to enable the team to meet sales targets. You will have excellent communication skills: you must be fully confident to take on a sales role with the necessary skills required to work with and manage clients, suppliers and colleagues. The role requires passion and creative thinking to ensure that everything we do is a success. In addition to the critical skills and experience that will be needed for this role, the right attitude is also of vital importance. You will be able to demonstrate confidence, positivity and a commitment to excellence in your work and to the success of Fluid Branding.
Key Accountabilities and Responsibilities
- Work with existing customers to grow accounts into long standing relationships
- Understand what our clients are looking to achieve and recognise areas in which we
can support them
- Deliver an exceptional level of customer service in every interaction with our clients
- Identify opportunities to up-sell, cross sell and encourage repeat business
- Proactively identify and target new business opportunities through various existing or
new channels
- Liaise with suppliers to source products to meet customer’s requirements
- Provide quotations and proposals working with our in-house studio team
- Work closely with our in-house production team to make sure orders are delivered
- Achieve sales targets as agreed with your Merchandise Manager
Person Specification/Core Competencies
- Prior experience within the promotional merchandise industry is essential
- Superb communication skills both written and verbal
- A polite and friendly manner
- Ability to work effectively as part of a team
- Able to prioritise and manage several tasks at once
- Excellent computer skills
- A strong desire to achieve is extremely important
- Confident on the phone speaking with customers and suppliers
- Driven to achieve various sales KPIs
- Trustworthy and appreciates the need for confidentiality
- Good word, excel and I.T appreciation to enable a competent use of databases,spreadsheets, word processing and accounts packages
- Enjoys the challenge of working in an ever changing environment and thrives on responsibility to make a positive impact
Benefits
- Become a merchandise consultant for one of Europe’s fastest growing merchandise suppliers
- Flexibility to work from home or in a friendly office with a hard-working team that love what they do every day
- Industry recognised education programme
- Uncapped commission package based on achieving/exceeding sales targets
This is a truly exciting opportunity to develop your career with a forward thinking and highly supportive business. We are looking for a hardworking individual with the desire and aspiration to grow within the business.
Become a Sales Partner
Want to build your career around one of Europe's leading branded merchandise specialists? We’re looking for passionate and creative individuals to join our Sales Partner Programme. And as a new member of the Fluid Family, we'll provide all the support you'll need to succeed!