Career opportunities with Fluid Branding

Knowledge and Specific Job Skills Summary

Previous experience working within an account’s office is essential, ideally with working knowledge of the credit control function. Applicants will have excellent communication skills, both written and verbal, with the ability to effectively prioritise and manage multiple tasks for colleagues and customers alike, at any given time. You will be service driven, and solution-focused, with the confidence to use your initiative. The role requires both agility and decisiveness, ensuring you can adapt quickly within a fast paced, ever-changing industry. You will be able to demonstrate positivity and a commitment to excellence in your work and to the success of Fluid Branding.

Key Accountabilities and Responsibilities

• Effectively manage all incoming queries from colleagues and customers
• Effectively communicate important information both internally and externally
• Assisting the Credit Control Team Leader as required
• Setting up new customer accounts and maintaining existing account details
• Processing credit applications and credit checking
• Allocating customer receipts using the company financial package - Netsuite
• Ensuring customers pay on time
• Dealing with ad-hoc queries from both internal and external customers as and when they arise
• Helping with the month-end processes as appropriate

Person Specification/Core Competencies

• Excellent communication skills both written and verbal

• A polite and friendly manner

• Ability to work effectively as part of a team

• Able to prioritise and manage several tasks at once

• Excellent computer skills

• Knowledge and experience of Word and Excel

• Confident on the phone speaking with colleagues and customers

• Trustworthy and appreciates the need for confidentiality

• Enjoys the challenge of working in an ever-changing environment and thrives on responsibility to make a positive impact

Benefits

• Work for one of Europe’s fastest growing merchandise suppliers
• Work in a friendly office with a hard-working team that loves what they do every day
• Industry recognised education programme
• Participate in employee rewards scheme

Roles Base

• Cornwall Office - St Austell
• Full Time 37.5 hrs per week (part time hrs considered)

This is a truly exciting opportunity to develop your career with a forward thinking and highly supportive business. We are looking for a hardworking individual with the desire and aspiration to grow within the business.

Knowledge and Specific Job Skills Summary

• Thorough understanding of the order process
• Excellent customer service skills
• Clear and professional communication ability
• Excellent attention to detail
• Knowledge of products and branding methods
• Shipping and courier booking processes (international & domestic)
• Data input and review skills

The role requires passion, concentration and drive to ensure that everything we do is a success. Applicants are required to have excellent attention to detail: we pride ourselves on the quality of deliverables, from an email to a client presentation. Achieving this, especially when under pressure, will be a critical success factor for this role.

Key Accountabilities and Responsibilities

• Raise orders and manage the order process with our suppliers.
• Provide excellent customer service and support for our clients.
• Ensure order data is kept up to date in a clear and concise manner.
• Keep our customers informed of the status of an order.
• Communicate with internal stakeholders on issues.
• Provide supplier performance feedback.
• General administration of own work and digital workspace
• Store order processing and store management alongside the Merchandise Consultant 
• Raise fulfillment orders and manage the process with all parties. 
• Provide tailored customer support based on developmental, strategic, and global client requirements.
• Handle customer complaints and problem orders in a calm and professional manner
• Remain vigilant and be proactive in problem solving for our clients.
• Follow warehouse booking in procedures. 
• Provide cover for your teammates when required.
• Any additional responsibilities as advised by the line manager. 

Benefits

• Our bonus and rewards scheme gives you the chance to earn more and get prizes
• Cycle to Work Scheme and Electric Vehicle lease scheme for employees
• Our 3 Pillars focus groups give you a say in how the business is run
• We're a certified B Corporation and a member of the UN Global Compact.
• We're Investors in People accredited and offer an employee assistance programme
• Our Training platform gives you a real opportunity to learn new skills and progress in your career
• We organise a bunch of social activities throughout the year including Christmas parties, an annual Bowling Tournament and get together for an Annual Conference
  Industry recognised Education programme

Roles Base

• Cornwall Office - St Austell
• Full Time 37.5 hrs per week

This is a truly exciting opportunity to develop your career with a forward thinking and highly supportive business. We are looking for a hardworking individual with the desire and aspiration to grow within the business.