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Career opportunities with Fluid Branding
Hello... is it you we're looking for?
Our people vision is to grow a team of exceptional people who deliver outstanding results for customers, the community and themselves and we’re always on the lookout for talented people to join our Fluid Family.
A work culture we’re proud of
The culture here at Fluid is fun. There’s no time to be bored, and we love what we do. For us, Fluid is a place where we have the opportunity to innovate and try new ways of doing things. A place where great ideas have the space and support to come to life. It’s a place where we’re encouraged to believe we can all make a positive difference, however small – whether that’s for our customers, our impact on the world around us or to each other.
We work hard, but we play hard too.
Great people. Great Possibilities. A great place to work.
And we’re well looked after. We offer a cycle to work scheme, free eye tests, childcare vouchers, free pension advice, a discounted shopping scheme - we even offer a team rewards scheme, where you can build points to go towards a huge range of awesome stuff!
Check out our latest vacancies:
Finance Administrator (Credit Control)
Based in: St Austell
Reports to: Financial Controller
As an administrator within the Finance Department, you will primarily be assisting the Credit Control Team Leader with the day-to-day tasks, from credit checks on new customers to resolving problems in relation to invoice payments and maximising debt recovery.
Knowledge and Specific Job Skills Summary
Previous experience working within an account’s office is essential, ideally with working knowledge of the credit control function. Applicants will have excellent communication skills, both written and verbal, with the ability to effectively prioritise and manage multiple tasks for colleagues and customers alike, at any given time. You will be service driven, and solution-focused, with the confidence to use your initiative. The role requires both agility and decisiveness, ensuring you can adapt quickly within a fast paced, ever-changing industry. You will be able to demonstrate positivity and a commitment to excellence in your work and to the success of Fluid Branding.
Key Accountabilities and Responsibilities
- Effectively manage all incoming queries from colleagues and customers
- Effectively communicate important information both internally and externally
- Assisting the Credit Control Team Leader as required
- Setting up new customer accounts and maintaining existing account details
- Processing credit applications and credit checking
- Allocating customer receipts using the company financial package - Netsuite
- Ensuring customers pay on time
- Dealing with ad-hoc queries from both internal and external customers as and when they arise
- Helping with the month-end processes as appropriate
Person Specification/Core Competencies
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Excellent communication skills both written and verbal
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A polite and friendly manner
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Ability to work effectively as part of a team
-
Able to prioritise and manage several tasks at once
-
Excellent computer skills
-
Knowledge and experience of Word and Excel
-
Confident on the phone speaking with colleagues and customers
-
Trustworthy and appreciates the need for confidentiality
-
Enjoys the challenge of working in an ever-changing environment and thrives on responsibility to make a positive impact
Benefits
- Work for one of Europe’s fastest growing merchandise suppliers
- Work in a friendly office with a hard-working team that loves what they do every day
- Industry recognised education programme
- Participate in employee rewards scheme
Roles Base
- Cornwall Office - St Austell
- Full Time 37.5 hrs per week (part time hrs considered)
This is a truly exciting opportunity to develop your career with a forward thinking and highly supportive business. We are looking for a hardworking individual with the desire and aspiration to grow within the business.
Customer Service Coordinator
Based in: St Austell
Reports to: Customer Service and Logistics Manager
Your role will be to perform administrative duties, supplier management and customer service on orders using our internal order processing system, email and telephone correspondence whilst providing our customers and internal stakeholders with the best possible experience throughout. Applicants will be required to build and develop good working relationships with their team and customers.
Knowledge and Specific Job Skills Summary
- Thorough understanding of the order process
- Excellent customer service skills
- Clear and professional communication ability
- Excellent attention to detail
- Knowledge of products and branding methods
- Shipping and courier booking processes (international & domestic)
- Data input and review skills
The role requires passion, concentration and drive to ensure that everything we do is a success. Applicants are required to have excellent attention to detail: we pride ourselves on the quality of deliverables, from an email to a client presentation. Achieving this, especially when under pressure, will be a critical success factor for this role.
Key Accountabilities and Responsibilities
- Raise orders and manage the order process with our suppliers.
- Provide excellent customer service and support for our clients.
- Ensure order data is kept up to date in a clear and concise manner.
- Keep our customers informed of the status of an order.
- Communicate with internal stakeholders on issues.
- Provide supplier performance feedback.
- General administration of own work and digital workspace
- Store order processing and store management alongside the Merchandise Consultant
- Raise fulfillment orders and manage the process with all parties.
- Provide tailored customer support based on developmental, strategic, and global client requirements.
- Handle customer complaints and problem orders in a calm and professional manner
- Remain vigilant and be proactive in problem solving for our clients.
- Follow warehouse booking in procedures.
- Provide cover for your teammates when required.
- Any additional responsibilities as advised by the line manager.
Benefits
- Our bonus and rewards scheme gives you the chance to earn more and get prizes
- Cycle to Work Scheme and Electric Vehicle lease scheme for employees
- Our 3 Pillars focus groups give you a say in how the business is run
- We're a certified B Corporation and a member of the UN Global Compact.
- We're Investors in People accredited and offer an employee assistance programme
- Our Training platform gives you a real opportunity to learn new skills and progress in your career
- We organise a bunch of social activities throughout the year including Christmas parties, an annual Bowling Tournament and get together for an Annual Conference
Industry recognised Education programme
Roles Base
- Cornwall Office - St Austell
- Full Time 37.5 hrs per week
This is a truly exciting opportunity to develop your career with a forward thinking and highly supportive business. We are looking for a hardworking individual with the desire and aspiration to grow within the business.
Service Delivery Co-ordinator
Based in: Plymouth
Reports to: Head of Procurement
As a ROW (Rest of World) Production Assistant, you’ll be working on projects with some of our biggest clients; Barclays, Netflix, and Google to name a few.
As a member of our internal Global Sourcing Team, your role will be to oversee the planning and production of all orders from our ROW (Rest of World) supply chain. In addition, you will perform administrative duties, supplier management and customer service on orders using our internal order processing system, email and telephone correspondence whilst providing our customers and internal stakeholders with the best possible experience throughout. Applicants will be required to build and develop good working relationships with the internal team and customers, whilst ensuring global fulfilment projects are completed effectively and efficiently.
Knowledge and Specific Job Skills Summary
- At least 3 years experience in a production planning, customer service or administrative role
- Clear and professional communication ability
- Excellent attention to detail
- Strong supplier relationship skills
- Knowledge of manufacturing methods and branding techniques
- Knowledge of standard quality control and product testing processes
- Shipping and courier booking processes (international & domestic)
- Data input and review skills
- Ability to use initiative to solve problems and provide solutions clearly
- Strong time management and project management skills
- Friendly, empathetic attitude
The role requires passion, concentration and drive to ensure that everything we do is a success. Applicants are required to have excellent attention to detail: we pride ourselves on the quality of deliverables, from an email to a client presentation. Accountability for each and every project managed; achieving this, especially when under pressure, will be a critical success factor for this role.
Key Accountabilities and Responsibilities
- Raise orders, plan and manage the order process with our global supply chain
- Provide excellent customer service and support for our clients
- Ensure order data is kept up to date in a clear and concise manner
- Keep our customers informed of the status of an order
- Communicate with internal stakeholders on issues
- Provide supplier performance feedback
- General administration of own work and digital workspace
- Managing domestic and international logistics processing and fulfilment with all parties
- Provide tailored customer support based on developmental, strategic, and global client requirements
- Handle customer complaints and problem orders in a calm and professional manner
- Remain vigilant and be proactive in problem solving for our clients
- Quality control and compliance processing
- Any additional responsibilities as advised by your line manager
Location
- Glasgow City Centre,
- Office-based during the probationary period with an option for a hybrid working
- Full Time, Permanent
Experience
- Previous co-ordinator duties in delivering projects
- Experience within the SaaS industry would be preferred but optional.
Benefits
- Birthday Day Off
- Access to Employee Assistance Programme
- Cycle to Work Scheme and Electric Vehicle lease scheme for employees
- Sick Pay for Employees with more than 1 year of service
- Enhanced Family Leave for employees with more than 2 years of service
- Free Annual Eye-Care Voucher
- Up to 2 Volunteering Days each year to support a cause of your choice
- 20 Days Annual Leave per year with an additional day of leave granted per each year of service completed up to a maximum of 25 days. Plus bank holidays and Holiday Buying and Selling scheme.
- Company Pension Scheme with standard contributions of 5% employee & 3% employer
- ‘Perks at Work’ discount scheme through Continuum Pension Provider
- Employee Referral Scheme
- Rewards Scheme with Birthday & Service Reward Points
- We're a certified B Corporation and a member of the UN Global Compact.
- Learning and Development investment
- We organise a bunch of social activities throughout the year including Christmas parties, an annual Bowling Tournament and get together for an Annual Conference
Merchandise Consultant (Online Sales)
Based in: Plymouth/Leeds
Reports to: Merchandise Manager
As a Merchandise Consultant, you will be the first point of contact for all incoming enquiries into the business be that online, phone or email. Your primary role is to support new customers throughout their journey with Fluid Branding, ensuring they are given the best possible service from point of enquiry through to delivery of their order.
Job Purpose
To support the growth of our wide-ranging client portfolio, which includes some of the biggest and best brands in the UK and Internationally from a wide range of industry sectors. You are responsible for building strong client relationships and developing prospects into key accounts. Working with our internal teams to deliver bespoke solutions that meet clients’ needs and identifying opportunities to grow accounts.
Knowledge and Specific Job Skills Summary
Applicants will be required to build and develop client relationships to enable the team to meet sales targets. You will have excellent communication skills: you must be fully confident to take on a sales role with the necessary skills required to work with and manage clients, suppliers and colleagues. The role requires passion and creative thinking to ensure that everything we do is a success. In addition to the critical skills and experience that will be needed for this role, the right attitude is also of vital importance. You will be able to demonstrate confidence, positivity and a commitment to excellence in your work and to the success of Fluid Branding.
Key Accountabilities and Responsibilities
- Generate sales from leads fed from various marketing activities such as live chat and incoming sales calls
- Liaise with suppliers to source products to meet customer’s requirements
- Provide quotations and proposals working with our in-house studio team
- Work closely with our in-house production team to make sure orders are delivered
- Achieve sales targets as agreed with your Merchandise Manager
Person Specification/Core Competencies
-
Superb communication skills both written and verbal
-
A polite and friendly manner
-
Ability to work effectively as part of a team
-
Able to prioritise and manage several tasks at once
-
Excellent computer skills
-
Prior experience within a sales environment is desirable however not essential
-
A strong desire to achieve is extremely important
-
Confident on the phone speaking with customers and suppliers
-
Driven to achieve various sales KPIs
-
Trustworthy and appreciates the need for confidentiality
-
Good word, excel and I.T appreciation to enable a competent use of databases, spreadsheets, word processing and accounts packages
-
Enjoys the challenge of working in an ever changing environment and thrives on responsibility to make a positive impact
Benefits
- Become a merchandise consultant for one of Europe’s fastest growing merchandise suppliers
- Work in a friendly office with a hard-working team that loves what they do every day
- Industry recognised education programme
- Uncapped commission package based on achieving/exceeding sales targets.
This is a truly exciting opportunity to develop your career with a forward thinking and highly supportive business. We are looking for a hardworking individual with the desire and aspiration to grow within the business.
Merchandise Consultant (Strategic Sales)
Based in: UK or The Netherlands
Reports to: Merchandise Manager
To support the growth of our wide-ranging client portfolio, which includes some of the biggest and best brands in the UK and Internationally from a wide range of industry sectors. You are responsible for building strong client relationships and developing prospects into key accounts. Working with our internal teams to deliver bespoke solutions that meet clients’ needs and identifying opportunities to grow accounts.
Knowledge and Specific Job Skills Summary
Applicants will be required to build and develop client relationships to enable the team to meet sales targets. You will have excellent communication skills: you must be fully confident to take on a sales role with the necessary skills required to work with and manage clients, suppliers and colleagues. The role requires passion and creative thinking to ensure that everything we do is a success. In addition to the critical skills and experience that will be needed for this role, the right attitude is also of vital importance. You will be able to demonstrate confidence, positivity and a commitment to excellence in your work and to the success of Fluid Branding.
Key Accountabilities and Responsibilities
- Work with existing customers to grow accounts into long standing relationships
- Understand what our clients are looking to achieve and recognise areas in which we can support them
- Deliver an exceptional level of customer service in every interaction with our clients
- Identify opportunities to up-sell, cross sell and encourage repeat business
- Proactively identify and target new business opportunities through various existing or new channels
- Liaise with suppliers to source products to meet customer’s requirements
- Provide quotations and proposals working with our in-house studio team
- Work closely with our in-house production team to make sure orders are delivered
- Achieve sales targets as agreed with your Merchandise Manager
Person Specification/Core Competencies
- Prior experience within the promotional merchandise industry is essential
- Superb communication skills both written and verbal
- A polite and friendly manner
- Ability to work effectively as part of a team
- Able to prioritise and manage several tasks at once
- Excellent computer skills
- A strong desire to achieve is extremely important
- Confident on the phone speaking with customers and suppliers
- Driven to achieve various sales KPIs
- Trustworthy and appreciates the need for confidentiality
- Good word, excel and I.T appreciation to enable a competent use of databases,spreadsheets, word processing and accounts packages
- Enjoys the challenge of working in an ever changing environment and thrives on responsibility to make a positive impact
Benefits
- Become a merchandise consultant for one of Europe’s fastest growing merchandise suppliers
- Flexibility to work from home or in a friendly office with a hard-working team that love what they do every day
- Industry recognised education programme
- Uncapped commission package based on achieving/exceeding sales targets
This is a truly exciting opportunity to develop your career with a forward thinking and highly supportive business. We are looking for a hardworking individual with the desire and aspiration to grow within the business.
Become a Sales Partner
Want to build your career around one of Europe's leading branded merchandise specialists? We’re looking for passionate and creative individuals to join our Sales Partner Programme. And as a new member of the Fluid Family, we'll provide all the support you'll need to succeed!