Career opportunities with Fluid Branding

Hello... is it you we're looking for?

Our people vision is to grow a team of exceptional people who deliver outstanding results for customers, the community and themselves and we’re always on the lookout for talented people to join our Fluid Family.

A work culture we’re proud of

The culture here at Fluid is fun. There’s no time to be bored, and we love what we do. For us, Fluid is a place where we have the opportunity to innovate and try new ways of doing things. A place where great ideas have the space and support to come to life. It’s a place where we’re encouraged to believe we can all make a positive difference, however small – whether that’s for our customers, our impact on the world around us or to each other.

We work hard, but we play hard too.

Great people. Great Possibilities. A great place to work.

And we’re well looked after. We offer a cycle to work scheme, free eye tests, childcare vouchers, free pension advice, a discounted shopping scheme - we even offer a team rewards scheme, where you can build points to go towards a huge range of awesome stuff!

Check out our latest vacancies:

Graphic Designer

Based in: Cornwall

Reports to: Studio Manager

As a member of the Fluid Studio, you will join a great team of designers based in many of our office locations across the UK. Fluid’s designers provide a general creative service to all areas of the business, both internal and client-facing.

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Job Purpose

We are looking for a designer who can:

  • Accurately and efficiently work to a range of given briefs and requests.
  • Coordinate multiple projects and working to tight deadlines.
  • Work with existing artwork from initial request through to print-ready files for production.

Key Accountabilities and Responsibilities

You will be working on a variety of projects within the main studio inbox, including but not limited to:

  • Design requirements for Fluid’s Merchandise Stores - including site images and product visuals.
  • Creative consultancy for all general Fluid on-brand requests from any internal or external sources – in support of the Fluid brand guidelines and the quality/consistency of what we deliver.
  • Design support for Marketing and Digital Marketing requests.
  • Cover provided for fellow designers in their absence.
  • All general requests at enquiry and order level for the strategic sales team.

Day-to-day to include:

  • Artwork Checks (file types / outlined fonts / Pantones)
  • Enquiry Mock-ups (accurately branded product visuals)
  • Order Artwork Proofs (print ready artwork on supplied templates)
  • Production Approvals (checking approved artwork prior to print)
  • Proactive Presentations (branded product ranges for strategic targeting)

Experience

  • 12 months experience working as a designer in a similar role required.
  • Promotional merchandise industry experience is advantageous.
  • An excellent understanding of Adobe Illustrator and Photoshop is essential, as well as Microsoft Office.
  • Any software skills in addition to this would be beneficial.

Full training will be provided with regards to how we function as a studio, the systems we use, the processes we follow, and all that it means to be part of our Fluid Family.

Please send your cover letter, CV and any examples of previous work (including any projects that reflect on what has been described above, with focus on work that you have produced yourself) to [email protected]

 

Roles Base

Location: Cornwall
Full Time - Monday to Friday - 9am to 5.30pm.

 

Senior Designer

Based in: Amsterdam

Reports to: Studio Manager

As a member of the Fluid Studio, you will join a great team of designers based in many of our office locations across the UK. Fluid’s designers provide a general creative service to all areas of the business, both internal and client-facing.

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Knowledge and Specific Job Skills Summary

We are looking for a designer who can:

  • Accurately and efficiently work to a range of given briefs and requests.
  • Coordinate multiple projects and working to tight deadlines.
  • Work with existing artwork from initial request through to print-ready files for production.

Key Accountabilities and Responsibilities

The service requirements at this level include:

1. Designated contact in the studio for on-boarding new global clients, in addition to all creative requests for the brands thereafter.

2. On-going communication required directly between designer and client - via their own comms platform, arranged (video) calls, or face-to-face (where international travel may be necessary) - in a manner that best represents Fluid in presentation and tone of voice.

3. Adhering to client expectations is key, both directly with the client and indirectly via the assigned Fluid Merchandise Consultant.

4. In-depth knowledge of printing techniques used by our key suppliers/printers to assist in advising clients on branding possibilities.

5. To live and breathe the assigned client’s associated brand guidelines for general use and application.

6. Design-from-brief requirements on-going - including idea generation and creative solutions for new assets to be designed and implemented, as well as product choice suggestions for specific campaigns when required.

7. Creating custom product templates and bespoke visuals, when necessary.

8. Design marketing materials for assigned global key accounts, to assist in developing strategies and to promote their brand awareness and messaging.

9. Manage your own workflow and calendar, allowing you to coordinate multiple projects, whilst working to tight deadlines.

10. Ability to reorganise your workload when there's a need to cover additional creative requirements for Fluid or to support the rest of the creative team.

In addition to this, cover may be required within the main studio inbox, based on sudden team workload increases or office absences. The main studio inbox services all other areas of the business, including but not limited to:

  • Design requirements for Fluid’s Merchandise Stores - including site images and product visuals.
  • Creative consultancy for all general Fluid on-brand requests from any internal or external sources – in support of the Fluid brand guidelines and the quality/consistency of what we deliver.
  • Design support for Marketing and Digital Marketing requests.
  • All general requests at enquiry and order level for the strategic sales team.

Day-to-day to include:

  • Artwork Checks (file types / outlined fonts / Pantones)
  • Enquiry Mock-ups (accurately branded product visuals)
  • Order Artwork Proofs (print ready artwork on supplied templates)
  • Production Approvals (checking approved artwork prior to print)
  • Proactive Presentations (branded product ranges for strategic targeting)

Attention to detail is key. Providing this level of service will require you to be creatively driven, out-going, and confident in all aspects of the role - including idea generation, development, presentation and pitch.

 

Experience

  • Promotional merchandise industry and/or agency experience is desirable.
  • An excellent understanding of Adobe Illustrator and Photoshop is essential, as well as Microsoft Office.
  • Any software skills in addition to this would be beneficial.

Full training will be provided with regards to how we function as a studio, the systems and processes that we follow, and all that it means to be part of our Fluid Family. Please send your cover letter, CV and any examples of previous work (including any projects that reflect on what has been described above, with focus on work that you have produced yourself) to [email protected]

 

Roles Base

  • Location: Amsterdam
  • Fluid office based preferred.
  • English and German speaking is a requirement.
  • Full Time - Monday to Friday - 9am to 5.30pm.

Talent & Culture Lead

Based in: Plymouth or St Austell

Reports to: Managing Director

To establish a work environment that helps the Fluid Family contribute and collaborate at their full potential. This means implementing the organisational culture that creates a great place for people to work together. Fluid is looking for an individual to lead our Talent and Culture initiatives through developing and implementing the Talent Strategy that includes driving our Purpose Driven Culture and values through the recruitment and hiring process; onboarding; talent retention; managing the Fluid Learning Academy; individual performance and evaluation; and developing leadership coaching.

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Knowledge and Specific Job Skills Summary

The ideal candidate is passionate about finding, recruiting, and retaining talent and is comfortable working in a fast-paced international company that requires multi-tasking across many departments. You are comfortable working independently, but also enjoy being a team player and working to unite an office based and virtual international team. You have the ambition to lead and shape a modern Talent and Culture function in a fast-growing organisation by aligning culture, purpose, and values.

Key Responsibilities include:

Strategy and Leadership

  • Design and implement a Talent Strategy for Fluid that includes talent acquisition, recruiting, talent retention, assessment of future talent needs, and succession planning.
  • Assist in culture functions including organisational team and individual alignment through our Culture Deck, values, ethics, and our Pillar Groups.
  • Assist in the content creation and in person / virtual training of the Fluid Learning Academy.
  • Position our brand as an employer of choice through effective recruitment strategies that attract talent and build a talent pool for effective succession planning within the business.
  • Work with the Senior Leadership Team and Merchandise Directors in European destinations on international recruitment.

Talent Management

  • Implement and manage a hiring process inside Fluid considering steps, people responsible, processes, and deadlines, including recruitment marketing content, recruitment websites or attracting talent.
  • Collaborate with managers and recruitment agencies to understand skills and competencies required for new positions, including Employee Culture Fit.
  • Implement and strengthen onboarding protocols and assist colleagues during the onboarding stage including general training on tools, introduction to Fluid, general internal protocols.
  • Ensure best practice, innovative methods and processes relating to the recruitment, interviewing, selection, and onboarding. Instilling values of our Guide to Life.

 Organisational and Development Culture

  • Help in the implementation and reinforcement of the Fluid Culture Deck.  
  • Shape and maintain the organisational culture according to our core values of ‘Meaningful Merchandise; Exceptional People’ alongside a purpose driven culture linked to our B Corp status.
  • Assist in research and diagnostics, to maximise the engagement of all employees and build organisational commitment to the desired culture.
  • Help implement integration activities across the organisation to improve collaboration and teamwork between departments.
  • Train Leaders in their coaching communication, feedback, recognition, and interaction responsibilities with the colleagues who report to them. Make certain that the managers know how to communicate with employees successfully, ethically, honestly through a coaching approach.

People Development

  • Implement an evaluation process to assess productivity and goals by assisting Heads of Department and Senior Leadership through SnapShots and 1-2-1s through to talent and career management.
  • Create learning and development programs through the Fluid Learning Platform that provide internal development opportunities for employees.
  • Create and manage all content on the Fluid Learning Academy to aid in the strategy to deliver continuous personal development.
  • Recruitment of Apprenticeships as and when required. To assist in any future Apprenticeship Programme

Person Specification / Core Competencies

  • Experience in recruitment, training, culture management preferred.  
  • Be able to work with people at all levels of Fluid  
  • Motivate others and influence people's attitudes when necessary
  • Be able to communicate clearly and concisely  
  • Be confident and comfortable in presenting to others face to face or remotely
  • Initiative and the ability to offer new ideas
  • Strong team working skills and a collaborative approach to learning, both face-to-face
    and remotely
  • Organised with the ability to manage your time and to meet deadlines and objectives
  • Proactive, enthusiastic and innovative approach to work
  • Commitment to equal opportunities and diversity.
  • Experience using digital tools such as CRM systems, Google Suite, HR Software etc.;

Please email your CV and a cover letter setting out how you meet the required skills, your experience and current and desired salary, which should be no more than two pages together.


The deadline for applying is January 31st, 2023.

Fluid is an equal opportunity employer - committed to building an inclusive workplace and diverse staff, where all can thrive. We welcome and strongly encourage applications from candidates of all identities and backgrounds, and do not discriminate based on race, colour, religion, gender or gender identity, sexual orientation, national origin, disability, or age.

 

Merchandise Coordinator

Based in: Office/Hybrid/Remote

Reports to: Merchandise Director

To support the Merchandise Director/Merchandise Consultant’s with the growth of one of Fluids key accounts, working on various projects and not limited to Merchandise store updates, collating quotes where required and coordinating product presentations and samples for the client.

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Knowledge and Specific Job Skills Summary

  • Superb communication skills both written and verbal
  • A polite and friendly manner
  • Ability to work effectively as part of a team
  • Able to prioritise and manage several tasks at once
  • Excellent computer skills
  • A strong desire to achieve is extremely important
  • Confident on the phone speaking with customers and team members
  • Driven to achieve various sales team KPI’s
  • Trustworthy and appreciates the need for confidentiality
  • Good word, excel and I.T appreciation to enable a competent use of databases, spreadsheets, word processing and accounts packages

Key Accountabilities and Responsibilities

  • Support with the upkeep of the client’s merchandise store
  • Attend quarterly business review meetings with the Merchandise Director  
  • Work with the customer service team to make sure that orders are all on track
  • Deal with all problem orders from start to finish
  • Attend supplier meetings
  • Support with collecting pricing and producing quotes
  • Support with new client decks/briefs liaising with Merchandise Director & inhouse designer
  • Coordinating with marketing on lead generation.
  • Support with sourcing new suppliers to match the client needs
  • Working with supply chain and procurement to set up supplier visits/meetings
  • Support with large RFP/Projects - Collecting prices/samples/visuals
  • Customer survey – To follow up on every order with a survey to make sure we arealways delivering exceptional customer service and look at areas we can improve.

Benefits

  • Competitive Salary
  • Non Sales Bonus Scheme
  • Birthday Day Off
  • Access to Employee Assistance Programme
  • Cycle to Work Scheme and Electric Vehicle lease scheme for employees
  • Sick Pay for Employees with more than 1 year of service
  • Enhanced Family Leave for employees with more than 2 years of service
  • Free Annual Eye-Care Voucher
  • Up to 2 Volunteering Days each year to support a cause of your choice
  • 20 Days Annual Leave per year with an additional day of leave granted per each year of service completed up to a maximum of 25 days. Plus bank holidays and Holiday Buying and Selling scheme.
  • Company Pension Scheme with standard contributions of 5% employee 3% employer
  • ‘Perks at Work’ discount scheme through Continuum Pension Provider
  • Employee Referral Scheme
  • Rewards Scheme with Birthday & Service Reward Points
  • We're a certified B Corporation and a member of the UN Global Compact.
  • Learning and Development investment
  • We organise a bunch of social activities throughout the year including Christmas parties, an annual Bowling Tournament and get together for an Annual Conference
  • Hybrid Working
  • IT equipment for home-working

Roles base

  • Office/Hybrid/Remote
  • Full time

Experience

At least 2 years’ experience in the promotional merchandise industry (Essential)

Warehouse Operative

Based in: Bury St Edmunds

Reports to: Warehouse Manager

To assist in the day to day running of an industry leading fulfilment warehouse, in order to deliver an exceptional service to our internal and external customers.

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Knowledge and Specific Job Skills Summary

We’re looking for a talented, bright and committed team player to work in our fulfilment warehouse with a customer-centric approach.

Key Accountabilities and Responsibilities

  • Day to Day Operations – Assist with the receiving, handling, storing, picking, and packing activities within the warehouse, ensuring quality standards are met at every turn.
  • Fulfilment/Kitting – Part of a team that packs and fulfils merchandise into gift boxes. Ensuring the process is as quick and efficient as possible, whilst maintaining quality standards on each job.
  • Administration – Assist with the booking of courier deliveries, managing the warehouse email account and ordering of goods/equipment

Person Specification/Core Competencies

  • Experience in a fast paced, ever-changing warehouse
  • Great attention to detail
  • General admin experience, booking deliveries with couriers, creating database uploads, stocktakes
  • Good word, excel and I.T appreciation to enable a competent use of databases, spreadsheets, word processing and accounts packages
  • Organised, with the ability to work well within a team
  • Communicate effectively in a team environment
  • Enjoys the challenge of working in an ever-changing environment

Desirable Qualifications

  • Reach forklift licence

Merchandise Manager (Strategic Sales)

Based in: All office locations / Remote

Reports to: Commercial Director – Sales Department

To lead a team of Strategic merchandise consultants across various locations in the promotional merchandise industry,to manage overall team performance in line with company expectations. To grow and develop a team of exceptional sales individuals.

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Knowledge and Specific Job Skills Summary

  • Superb communication skills both written and verbal
  • A polite and friendly manner
  • Ability to work effectively as part of a team
  • Able to prioritise and manage several tasks at once
  • Excellent computer skills
  • A strong desire to achieve is extremely important
  • Confident on the phone speaking with customers and team members
  • Driven to achieve various sales team KPIs
  • Trustworthy and appreciates the need for confidentiality
  • Good word, excel and I.T appreciation to enable a competent use of databases, spreadsheets, word processing and accounts packages
  • Enjoys the challenge of working in an ever-changing environment and thrives on responsibility to make a positive impact
  • Enjoys being a leader and getting the most from individuals in your team
  • Approachable and supportive individual
  • Lead by example and empower the team around 

Key Accountabilities and Responsibilities

  • Managing and supporting the sales team to achieve and exceed targets. Offering a leadership approach to maximise on performance.

  • Create sales forecasts and KPI’s.

  • Achieving growth and hitting sales targets by successfully managing the sales team.

  • Overseeing the activities and performance of the sales team, including monthly 1-2-1's. Designing a process and plan of action to get the best from each salesperson

  • Continuously sharing best practices with the team and looking for ways to improve upon sales processes.

  • Coordinating with marketing on lead generation.

  • Working closely with the other Merchandise Managers within the online and strategic teams to support the growth of the business.
  • With the support of the Training and Development Officer you will provide continuous training for the sales team in all aspects of the sale cycle.
  • Carrying out weekly sales meetings.
  • Working alongside all other HOD's to support the overall growth and performance of the business.
  • Reporting into the Commercial Director, whom you will assist in setting realistic targets and projections for the year. As well as any ad hoc requests that the Commercial Director may have.
  • Alongside the People team, you will be required to manage recruitment processes, including interviews and onboarding of new hires.
  • Creating and delivering performance management reviews as and when required.
  • Working with supply chain and Procurement, set up supplier visits / meetings to showcase the sales team, new products, and industry trends.
  • Supporting the team with any client meetings and pitches, being able to sell Fluid Branding to any client.
  • Supporting the Commercial Director and team members with any RFPs / Tenders that come into the business, including but not limited to, preparing the documents, sourcing product range and pitching. 

Roles Base

  • Flexible - hybrid / fully remote available.
  • Full Time

Experience

  • Experience in leading a sales team (Essential)

  • Experience in client pitches (Essential)

  • Experience in the Promotional Merchandise industry (Essential)

  • Hubspot experience (Desirable)

Merchandise Consultant (Online Sales)

Based in: Plymouth/Leeds

Reports to: Merchandise Manager

As a Merchandise Consultant, you will be the first point of contact for all incoming enquiries into the business be that online, phone or email. Your primary role is to support new customers throughout their journey with Fluid Branding, ensuring they are given the best possible service from point of enquiry through to delivery of their order.

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Job Purpose

To support the growth of our wide-ranging client portfolio, which includes some of the biggest and best brands in the UK and Internationally from a wide range of industry sectors. You are responsible for building strong client relationships and developing prospects into key accounts. Working with our internal teams to deliver bespoke solutions that meet clients’ needs and identifying opportunities to grow accounts.

Knowledge and Specific Job Skills Summary

Applicants will be required to build and develop client relationships to enable the team to meet sales targets. You will have excellent communication skills: you must be fully confident to take on a sales role with the necessary skills required to work with and manage clients, suppliers and colleagues. The role requires passion and creative thinking to ensure that everything we do is a success. In addition to the critical skills and experience that will be needed for this role, the right attitude is also of vital importance. You will be able to demonstrate confidence, positivity and a commitment to excellence in your work and to the success of Fluid Branding.

Key Accountabilities and Responsibilities

  • Generate sales from leads fed from various marketing activities such as live chat and incoming sales calls
  • Liaise with suppliers to source products to meet customer’s requirements
  • Provide quotations and proposals working with our in-house studio team
  • Work closely with our in-house production team to make sure orders are delivered
  • Achieve sales targets as agreed with your Merchandise Manager

Person Specification/Core Competencies

  • Superb communication skills both written and verbal

  • A polite and friendly manner

  • Ability to work effectively as part of a team

  • Able to prioritise and manage several tasks at once

  • Excellent computer skills

  • Prior experience within a sales environment is desirable however not essential

  • A strong desire to achieve is extremely important

  • Confident on the phone speaking with customers and suppliers

  • Driven to achieve various sales KPIs

  • Trustworthy and appreciates the need for confidentiality

  • Good word, excel and I.T appreciation to enable a competent use of databases, spreadsheets, word processing and accounts packages

  • Enjoys the challenge of working in an ever changing environment and thrives on responsibility to make a positive impact

Benefits

  • Become a merchandise consultant for one of Europe’s fastest growing merchandise suppliers
  • Work in a friendly office with a hard-working team that loves what they do every day
  • Industry recognised education programme
  • Uncapped commission package based on achieving/exceeding sales targets.

This is a truly exciting opportunity to develop your career with a forward thinking and highly supportive business. We are looking for a hardworking individual with the desire and aspiration to grow within the business.

Merchandise Consultant (Strategic Sales)

Based in: Various

Reports to: Merchandise Manager

To support the growth of our wide-ranging client portfolio, which includes some of the biggest and best brands in the UK and Internationally from a wide range of industry sectors. You are responsible for building strong client relationships and developing prospects into key accounts. Working with our internal teams to deliver bespoke solutions that meet clients’ needs and identifying opportunities to grow accounts.

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Knowledge and Specific Job Skills Summary

Applicants will be required to build and develop client relationships to enable the team to meet sales targets. You will have excellent communication skills: you must be fully confident to take on a sales role with the necessary skills required to work with and manage clients, suppliers and colleagues. The role requires passion and creative thinking to ensure that everything we do is a success. In addition to the critical skills and experience that will be needed for this role, the right attitude is also of vital importance. You will be able to demonstrate confidence, positivity and a commitment to excellence in your work and to the success of Fluid Branding.

Key Accountabilities and Responsibilities

  • Work with existing customers to grow accounts into long standing relationships
  • Understand what our clients are looking to achieve and recognise areas in which we

can support them

  • Deliver an exceptional level of customer service in every interaction with our clients
  • Identify opportunities to up-sell, cross sell and encourage repeat business
  • Proactively identify and target new business opportunities through various existing or

new channels

  • Liaise with suppliers to source products to meet customer’s requirements
  • Provide quotations and proposals working with our in-house studio team
  • Work closely with our in-house production team to make sure orders are delivered
  • Achieve sales targets as agreed with your Merchandise Manager

Person Specification/Core Competencies

  •  Prior experience within the promotional merchandise industry is essential
  • Superb communication skills both written and verbal
  • A polite and friendly manner
  • Ability to work effectively as part of a team
  • Able to prioritise and manage several tasks at once
  • Excellent computer skills
  • A strong desire to achieve is extremely important
  • Confident on the phone speaking with customers and suppliers
  • Driven to achieve various sales KPIs
  • Trustworthy and appreciates the need for confidentiality
  • Good word, excel and I.T appreciation to enable a competent use of databases,spreadsheets, word processing and accounts packages
  • Enjoys the challenge of working in an ever changing environment and thrives on responsibility to make a positive impact

Benefits

  • Become a merchandise consultant for one of Europe’s fastest growing merchandise suppliers
  • Flexibility to work from home or in a friendly office with a hard-working team that love what they do every day
  • Industry recognised education programme
  • Uncapped commission package based on achieving/exceeding sales targets

This is a truly exciting opportunity to develop your career with a forward thinking and highly supportive business. We are looking for a hardworking individual with the desire and aspiration to grow within the business.

Customer Service Specialist

Based in: St Austell/Cornwall

Reports to: Customer Service and Logistics Manager

As a Customer Service Specialist, you’ll be working with some of our biggest clients; Barclays, Netflix, and Google to name a few. Your role will be to perform administrative duties, supplier management and customer service on orders using our internal order processing system, email and telephone correspondence whilst providing our customers and internal stakeholders with the best possible experience throughout. Applicants will be required to build and develop good working relationships with their team and customers.

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Knowledge and Specific Job Skills Summary

  • At least 3 years experience in a customer service or administrative role
  • Clear and professional communication ability
  • Excellent attention to detail
  • Knowledge of products and branding methods
  • Shipping and courier booking processes (international & domestic)
  • Data input and review skills
  • Problem solving skills
  • Strong Time Management skills
  • Friendly attitude
  • Empathy

The role requires passion, concentration and drive to ensure that everything we do is a success. Applicants are required to have excellent attention to detail: we pride ourselves on the quality of deliverables, from an email to a client presentation. Achieving this, especially when under pressure, will be a critical success factor for this role.

Key Accountabilities and Responsibilities

  • Raise orders and manage the order process with our suppliers.

  • Provide excellent customer service and support for our clients.

  • Ensure order data is kept up to date in a clear and concise manner.

  • Keep our customers informed of the status of an order.

  • Communicate with internal stakeholders on issues.

  • Provide supplier performance feedback.

  • General administration of own work and digital workspace

  • Store order processing and store management alongside the Merchandise Consultant

  • Raise fulfilment orders and manage the process with all parties.

  • Provide tailored customer support based on developmental, strategic, and global client requirements.

  • Handle customer complaints and problem orders in a calm and professional manner

  • Remain vigilant and be proactive in problem solving for our clients.

  • Follow warehouse booking in procedures.

  • Provide cover for your teammates when required.

  • Any additional responsibilities as advised by your line manager.

Benefits

Why work for Fluid? Here are a few perks...

  • Our bonus and Rewards schemes give you the chance to earn more and get prizes :-)
  • Cycle to Work scheme and Electric Vehicle lease scheme for employees.
  • Our 3 Pillars focus groups give you a say in how the business is run.
  • We’re a certified B Corporation and a member of the UN Global Compact.
  • We’re Investors in People accredited and offer an employee assistance programme.
  • Our Training Platform gives you a real opportunity to learn new skills and progress in your career.
  • We organise a bunch of social activities throughout the year, including Christmas parties, an annual Bowling Tournament and get together for an Annual Conference.

Become a Sales Partner

Want to build your career around one of Europe's leading branded merchandise specialists? We’re looking for passionate and creative individuals to join our Sales Partner Programme. And as a new member of the Fluid Family, we'll provide all the support you'll need to succeed!