Promotional products kept simple

You’ve got plenty on - the last thing you need is an overly complex process just to get your branded goods sorted for your latest campaign. That’s why here at Fluid, we’ll keep the process as simple and fuss-free as possible. We’ll keep you updated and guide you all the way, so you always keep track of where we’re at. It really just boils down to a few simple steps:

1) Get your quote

The website is packed full of great product ideas - simply find what you want and follow the instructions to request your quote. Or, if you’re in need of some inspiration, just get in touch and our team will be happy to help suggest ideas.

We’ll send you a timely, accurate quotation based on your personal branding needs. It’ll provide all the information you need to make an informed decision - but if you want more info, just ask your dedicated Account Manager who will be happy to answer any questions you might have.

That takes you to step two...

2) Place your order

To make it even easier, we include an ‘Order Now’ button on your quote so you can keep things moving nice and quick. Once you’re happy to proceed, just click the button and you’ll be asked for any further information needed to take things forward.

We pride ourselves on great communication, and will keep you updated every step of the way. Your order will be confirmed in writing, along with delivery details and costs.

You can also log in and track your order through our Customer Lounge, which provides up to date information on your order at all stages - and allows you to communicate directly with your account manager.

This brings us to step three. Most of the promotional product orders we deal with require bespoke artwork, and that's where our in-house studio comes in...

3) Artwork approval

With our experienced studio team working alongside your merchandise consultant , we’ll process your artwork exactly to your requirements. Visual proofs are sent over to you as a PDF within an industry leading average time of just two hours, meaning you can see exactly what you’ve ordered - and giving you the opportunity to make any last minute amends if necessary.

You can read more about the artwork process here.

Standard artwork and proofs are provided free of charge as part of our service to you. However, we can also help with more in-depth design and creative services at an additional cost. Speak to your account manager if you're interested in our full design or marketing services.

We'll only go into production once you've signed off your visuals and are happy to proceed...

4) Production of goods

Sitting behind your merchandise consultant is an experienced production and logistics team making sure your promotional products are produced to a high level, branded and delivered on time and on budget.

With ISO 9001 quality systems in place and as one of just a handful of BPMA Charter companies, you can be assured we have the people and systems in place to safely handle the production process with minimal fuss. You can read how our quality certifications guarantee our service to you here.

Whether it's a simple one-colour print delivered in the UK, or fully bespoke merchandise delivered to multiple locations around the world, this is the core of what we do and we're proud to do it exceptionally well.

As ever, communication is key and we'll keep you posted regularly as to the status of your order. We'll then let you know when the goods have been despatched, providing you with full tracking details should you need them.

You're now ready to take receipt of the goodies...

5) Receive your order

You'll be notified when your goods have been despatched to you, but we'll also contact you on the day to make sure you're happy with them. It's really important to us that they arrive promptly and meet or exceed your expectations. That way you're likely to come back to us for your next campaign!

We monitor the satisfaction of our clients on a regular basis, and take all feedback and suggestions seriously. This allows us to provide the great service we’re known for, and understand where we can improve in any area.

We're proud of what we do and how we do it, and that comes down to having a team of exceptional people. Click here to meet our Fluid Family...